Signiant Support

[April 3, 2015] Product Update: Plug-in for Chrome

Dear Signiant Customers, 
Google is making changes to the Chrome browser that affects Media Shuttle and Media Exchange users.
Google has announced plans to remove support for Netscape Plug-in API (NPAPI) from Chrome, which will affect all applications that utilize NPAPI plugins. The Signiant native browser plug-in and Java applet require NPAPI in order to function. These changes will affect all Signiant Media Shuttle and Media Exchange users when using the Chrome browser.  As of right now, this will not impact users of other browsers.
Signiant has taken proactive steps to minimize the effect of these changes for customers using Google Chrome. 
Effective when Google rolls out their release 42 in mid to late April, end users of the Signiant native plugin will be presented with a pop up message with instructions on how to enable NPAPI in the Chrome browser settings. The pop up will include the following steps:
  1. Click here to launch the Chrome setting page
  2. Find the ‘Enable NPAPI’ option and click Enable 
  3. Click "Relaunch Now" button 
Media Exchange customers using the Java Applet, please make the following changes in April 2015
Option 1:  Signiant strongly recommends that Media Exchange customers implement the Signiant Java-less plugin to replace the Java plugin.  A pop-up message will inform users of the upcoming Google Chrome changes in April and September. Please contact Signiant Customer Support ( to take steps to utilize the Java-less plugin with your Media Exchange deployment.
Option 2:  An alternative to implementing the Signiant Java-less plugin is to upgrade Media Exchange software at your site so that Chrome users can be alerted with the pop up message instructions described above.  This alternative will aid the use of the Java applet with Chrome until September 2015, when Google will discontinue NPAPI. 
The following releases have been updated and can be downloaded from our software portal:
  • 11.3 LA2
  • 11.2 LA3 
  • 11.1 LA6 
  • 11.0 LA4
  • 10.6 LA8
Important: The Java plugin will no longer work in Chrome browsers in September 2015 due to decisions by Google (Chrome) and Oracle (Java).  Although it would be possible to continue to use the Java applet through other web browsers, we expect other browser vendors to follow Google’s lead in discontinuing NPAPI support at a future date.

Signiant Technical Support
152 Middlesex Turnpike, Burlington, MA 01803
NA: 866.215.8465 | UK: +44 800 0567 515 | EU & ME: 00-80050040500