Signiant Support

[Sept 2, 2015] Signiant product update: status of Chrome plug-in

Dear Signiant Customer,

Signiant has been communicating to our customer base Google’s plans for discontinuing support for some browser plug-ins. On September 1st, ahead of their published date, Google released Chrome version 45 which blocks all NPAPI browser plug-ins. This change affects all Media Shuttle, Transfer API and Media Exchange end-users.

Signiant recommends all Media Shuttle, Transfer API and Media Exchange users temporarily switch to a different browser; the products work very well with Firefox, Safari and Internet Explorer.

Signiant is developing a reliable alternative to the plug-in for Chrome. The solution will support Chrome in addition to the other industry browsers when they make similar changes to plug-in support in the future. 

We will provide another update in mid-September with more details on these changes. We appreciate your patience during this time. If you have any feedback or questions, please feel free to contact us at

Signiant Customer Support Team.