Signiant Support

[Oct 6, 2015] Product update: Support for Chrome and Edge

Dear Signiant Customer,

As you know, Chrome 45 was released last month and blocks NPAPI browser plug-ins.  This change has impacted Media Shuttle, Media Exchange and Transfer API customers.  Delivering a reliable solution to support Google Chrome and Microsoft Edge for all users is currently the highest priority for our development team. 

Today we are happy to announce that the first phase of development is complete.   We released a new version of our Transfer API which allows Windows users to transfer files using Google Chrome and Microsoft Edge with the Signiant App.  Transfer API customers have received a separate communication with details on the new release.

As an interim solution for Media Shuttle and Media Exchange customers, we still recommend that users switch to a different browser until the new solution is available; the products currently work very well with Firefox, Safari and Internet Explorer. 

We appreciate your patience during this time. We will continue to update you as new product updates become available. 

If you have any feedback or questions, please feel free to contact us at    

Signiant Customer Support Team

Signiant Technical Support
91 Hartwell Ave, Lexington, MA 20421
NA: 866.215.8465 | UK: +44 800 0567 515 | EU & ME: 00-80050040500