Signiant Support

Support Service Level Agreement

The following Service Level Agreement (SLA) formally defines the expected timeframe for responding to new incidents reported to Signiant Support team. While we always attempt to respond to all issues in...

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Contact Support

How Can We Help You? At Signiant, our mission and our passion is to understand your goals and solve your most challenging business issues. Our support team is staffed by world-class product experts who o...

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Technical Support Holiday Schedule

Holiday Hours: Holiday 2017 Hours of Support New Year's day Monday January 2, 2017 Standard Hours: 8:00 AM - 5:00 PM ET On-Call Support: 24hr Family Day Monday February 20, 2017 Standard Hours: 8:00 AM ...

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Signiant Flight Release Features

Flight Release Features Feature Description Benefit Server Side Encryption folders (Dec 2015) Allow use of Amazon S3 buckets which have encryption at rest enabled Increased security through encryption at...

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Flight - as a web page - Configuration Troubleshooting

Flight embedded into a Web Page The following are messages of what you may experience if one or more of your configuration settings are off when setting up Signiant Flight. The settings required for Flight fo...

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Flight Troubleshooting: Diskless Dev/Null transfer for testing transfer rates

SIGCLI has a diskless mode. This allows you to test the achievable transfer rate, removing the impact of the source disk read access time. This is only applicable to uploads. The source file name is replaced wi...

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Signiant Managers and Agents and Media Exchange v12.x Features and Benefits

​Manager and Agents Dec 2015 - v12.0 Feature Description Benefit Alarm Logging. A new log to record all Manager alarms.​ To better enable troubleshooting and to assist customer support, all a...

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