Signiant Support

End-of-Life Schedule

Signiant agrees to provide support for the last two major releases of our software, and will support the current release available and the release available prior to the current version. Customers who are not using software from one of the last two major release streams will receive “best effort” support, and are strongly encouraged to upgrade to maintain continuity of service.

Signiant App

Versions:

  • Windows: 1.3.1524 and earlier
  • Mac: 1.3.1020 and earlier

Announcement Date: August 14, 2018

End of Support: August 30, 2018

Migration Path: Update the Signiant App via the Check for Update option in the application menu. The application will automatically download the latest version of the Signiant App and begin installation.

Media Shuttle Storage Server

Versions: 2.4 and Earlier

Announcement Date: June 27, 2018

End of Maintenance: July 1, 2018 Final date for bug fixes and security patches.

End of Support: July 1, 2018 Signiant no longer supports this version.

Migration Path: You can upgrade Media Shuttle Storage Server using an automated or manual download. Learn how to upgrade your storage server on the Signiant Customer Support website.

If you encounter any issues in the process of upgrading your storage server, please contact Signiant Customer Support.

Manager+Agents

Versions: 11.4 and earlier

Announcement Date: June 20, 2017

End of Maintenance: January 1, 2018 Final date for bug fixes and security patches.

End of Support: March 1, 2018 Signiant no longer supports this version.

Migration Path: Customers currently on Release 11 are recommended to upgrade to version 12 or later. Numerous enhancements and bug fixes are contained within newer releases.

When upgrading to a more recent release, certain software images may no longer be available, hardware platforms may no longer be supported, or there may be changes to memory requirement.

For more information on the content of the latest released version, contact Signiant Customer Support.