Signiant agrees to provide support for the last two releases of our software. We support the current release and the release available prior to the current version. Customers who are not using software from one of the last two major release streams will receive “best effort” support, and are strongly encouraged to upgrade to maintain continuity of service.
Signiant App
Unsupported Versions:
- Windows: 1.3.1561 (September 28, 2018) and earlier
- Mac: 1.3.1054 (September 28, 2018) and earlier
Announcement Date: July 23, 2019
Migration Path: Update the Signiant App via the Check for Update option in the application menu. The application will automatically download the latest version of the Signiant App and begin installation.
Signiant SDCX Server (previously known as Media Shuttle Storage Server)
Unsupported Versions: 2.8 and earlier
Announcement Date: January 13, 2020
Migration Path: You can upgrade a Signiant SDCX Server using an automated or manual download. Learn how to upgrade your storage server in Signiant's Help Center.
If you encounter any issues when upgrading your SDCX Server, please contact Signiant Customer Support.
Manager+Agents
Unsupported Versions: 12.x and earlier
Announcement Date: July 27, 2019
End of Maintenance: July 27, 2019 - Final date for bug fixes and security patches.
End of Support: January 27, 2020 - Final date for Signiant support of version 12.x. Version 11.4 and earlier are no longer supported.
Migration Path: Customers currently on Release 12 are encouraged to upgrade to version 13.0 or later. Numerous enhancements and bug fixes are offered in newer releases.
When upgrading to a more recent release, certain software images may no longer be available, some hardware platforms may no longer be supported, and there may be changes to memory requirements.
For more information on the latest released version, contact Signiant Customer Support.