Signiant agrees to provide support for the last two releases of our software. We support the current release and the release available prior to the current version. Customers who are not using software from one of the last two major release streams will receive “best effort” support, and are strongly encouraged to upgrade to maintain continuity of service.
Signiant App
Unsupported Versions:
- Windows: 1.3.1689 (March 31, 2020) and earlier
- Mac: 1.3.1689 (March 31, 2020) and earlier
Announcement Date: October 13, 2020
Migration Path: Update the Signiant App via the Check for Update option in the application menu. The application will automatically download the latest version of the Signiant App and begin installation.
Signiant SDCX Server (previously known as Media Shuttle Storage Server)
Unsupported Versions: 4.1.0 and earlier
Announcement Date: February 3, 2021
Migration Path: You can upgrade a Signiant SDCX Server using an automated or manual download. Learn how to upgrade your storage server in Signiant's Help Center.
If you encounter any issues when upgrading your SDCX Server, please contact Signiant Customer Support.
Operating System Support
Announcement Date: March 20, 2020
Signiant SDCX Server is no longer supported on the following operating systems:
- Microsoft Windows 7
- Microsoft Windows 8.1
- Microsoft Windows Server 2008 R2
Manager+Agents
Unsupported Versions: 13.x and earlier
Announcement Date: April 20, 2021
Migration Path: Customers currently on Release 12 are encouraged to upgrade to version 13.0 or later. Numerous enhancements and bug fixes are offered in newer releases.
When upgrading to a more recent release, certain software images may no longer be available, some hardware platforms may no longer be supported, and there may be changes to memory requirements.
For more information on the latest released version, contact Signiant Customer Support.
Operating System Support
Announcement Date: April 20, 2021
Manager+Agents is no longer supported on the following operating systems:
- Red Hat Enterprise Linux 6
- CentOS 6
- Microsoft Windows 2012 R2
- Oracle Solaris (Agent)
Signiant Flight CLI
Unsupported Versions: Build 600 and earlier
Announcement Date: February 28, 2020
Migration Path: You can upgrade your version of Signiant Flight CLI by downloading an updated version.
If you encounter any issues when upgrading Flight CLI, please contact Signiant Customer Support.