Affected Signiant Product(s): Manager+Agents
Affected Platform(s): Red Hat Enterprise Linux/CentOS
What is changing?
Signiant is ending sale and support for Manager+Agents High Availability feature.
|
Milestone |
Definition |
Date |
|
End-of-Life Announcement Date |
The date of the document that announces the end-of-sale and end-of-life of a Signiant product |
Oct 21, 2020 |
|
End-of-Sale Date |
The last date to order the affected product(s) |
Oct 21, 2020 |
|
End-of-Maintenance Date |
Final date for bug fixes and security patches |
See note below |
|
End-of-Support Date |
Final date for Signiant support of affected product(s) |
See note below |
End-of-Support and End-of-Maintenance Dates: Customers with an active maintenance contract currently running Manager+Agents with HA may continue to use this feature as long as the version of Manager+Agents is supported. Signiant agrees to provide support for the last two releases of the software.
The End-of-Life Schedule is available on support.signiant.com.
Why is Signiant making this change?
Support for High Availability mode is being discontinued as the overwhelming majority of our customers are running in virtualized environments to provide enhanced reliability.
How does this change affect me?
All future releases of the Manager+Agents product will not support HA. To upgrade your HA Managers to version 15.0 (and further future releases), you must convert the Manager to a single node prior to the upgrade. Instructions can be found here but we recommend you contact us prior to the upgrade to discuss the process in detail.
We understand that our Manager+Agents software is a critical solution for your business and its availability is crucial to your operations. We will be happy to discuss more scalable deployment strategies for ensuring effective high availability and efficient disaster recovery.
If you have any questions, please contact Signiant Customer Support.
Sincerely,
Signiant Customer Support Team